Frequently asked questions:
What is your cancellation policy?
- Cancellations before 30 days of arrival will receive a refund of monies paid, less a cancellation fee.
- Cancellations within 30 days of arrival, late arrival, or early departure receive no refund.
Cancellation fee amount:
- Aussie Cottage: $199
- Bank Haus: $199
- Beekeeper’s Cottage: $199
- Bees Knees: $399
- Christmas Cottage: $129
- Fox Haus: $129
- Hound Haus: $129
- Katy Haus: $129
- Mill Haus: $299
- Mini Aussie: $129
- Pacific Bulldogger: $149
- Pike’s Peak Schoolhouse: $129
- President’s Office: $129
- Setter Haus: $149
- Tamm Loft: $129
Do you require a photo ID to reserve a property?
Yes, you will be required to upload a selfie photo of you holding your driver’s license when you sign our guest agreement. This is to protect both you and us from potential fraud.
Do you require a photo ID to reserve a property?
Yes, you will be required to upload a selfie photo of you holding your driver’s license when you sign our guest agreement. This is to protect both you and us from potential fraud.
Example selfie with photo ID
What is Guest ID verification and why do you require it?
The main purpose is to make sure no one has stolen your credit card and used it without your permission.
The Guest ID verification is a two factor authorization that asks you for your phone number and birth date, then it will text you a code to enter.
If the verification fails, we’ll cancel the reservation and void the transaction.
Do you do direct bookings?
Absolutely! You can book directly on our website.
What are your booking terms?
We require 50% down to make your reservation. Balance is due before 30 days of arrival.
Will you accept shorter stays than the stated minimum nights?
Yes, we will accept shorter stays on occasion. Mainly when your stay is just a few days away, but please ask.
What if the there is a natural disaster or any other unforeseen circumstance that affects our stay?
Although we do everything possible to make your stay as pleasant and carefree as possible, we cannot control or be responsible for the weather or any other unforeseen circumstance that may affect your stay.
There are no refunds for natural disasters or other major events that are out of our control. We highly encourage you to purchase trip insurance to cover your stay in case of a natural disaster or other major event and you need to cancel within the 45 days or depart early. Depending on the type of trip insurance you purchase, you are usually eligible to be reimbursed by the insurance company for the amount that we do not refund.
Do you sell trip insurance?
We do not sell trip insurance, but you can purchase it from our insurance partner when you book with us. We do not receive a commission for the service but wanted you to have the benefit of the insurance.
What times are check-in and check-out?
Check-in is 4 pm on the day of arrival. Check-out is 10 am on the day of departure.
Can I check-in early or check-out late?
Early check-in or late check-out is a possibility during off season and by prior arrangement only.
Do you have wi-fi at the house?
Yes, all homes have high speed wireless internet. Note that Bank Haus, President’s Office, and Katy Haus are on the slower side with a max of “just-fast-enough-to-stream-a-movie” mbps. The other houses are 100mbps+.
Do you have any baby gear?
The Beekeeper’s Cottage, Mill Haus, and Bees Knees have a pack-n-play, stroller, and high chair. All other houses do not have any baby gear at the homes.
How far is the grocery store?
Groceries are only a few minutes away from each house. The nearest ones will be in your digital welcome book that you will receive after your reservation is confirmed as well as a link to grocery delivery services.
Where are you located?
Our homes are located west of St. Louis in Missouri wine country, including Marthasville, Washington, and Villa Ridge. Please see the map for locations.
Do you allow smoking in your vacation homes?
There is NO SMOKING in our homes. If we find that you have smoked in one of our homes, there will be a minimum $400 fine charged. If you smoke outside, please dispose of your cigarette butts properly in the trash.
May we bring a pet to your vacation home?
Only pre-approved dogs are allowed. Note that there is a per night / per dog rate.
Do you have any specials for Purina Farms events?
Yes, there is a special dog rate for dogs participating at the dog shows.
We plan to bring a trailer/van for our dogs to stay in overnight. Do we have to pay the dog rate for them?
Yes, the dog rate is applied to all dogs on the property.