Frequently asked questions:
What is your cancellation policy during the unprecedented circumstances of the COVID-19 situation?
We encourage all guests to purchase travel insurance to cover any unforeseen circumstances that will affect their trip. We have partnered with RentalGuardian to give our guests easy access to travel insurance choices when they book with us. We do not sell travel insurance nor receive a commission, this is fully for the benefit of our guests.
What is your cancellation policy?
- Cancellations before 45 days of arrival will receive a refund of monies paid, less a cancellation fee.
- Cancellations within 45 days of arrival, late arrival, or early departure receive no refund.
Cancellation fee amount:
- Bank Haus: $199
- Bird Haus: $129
- Cedar Haus: $249
- Fox Haus: $129
- Garden Flat: $129
- Hound Haus: $99
- Katy Haus: $129
- President’s Office: $129
- River Haus: $149
- Setter Haus: $149
- Tibbe Flat: $199
Do you do direct bookings?
Absolutely! You can book directly on our website.
What are your booking terms?
We require 50% down to make your reservation. Balance is due before 45 days of arrival.
Will you accept shorter stays than the stated minimum nights?
Yes, we will accept shorter stays on occasion. Mainly when your stay is just a few days away, but please ask.
What if the there is a natural disaster or any other unforeseen circumstance that affects our stay?
Although we do everything possible to make your stay as pleasant and carefree as possible, we cannot control or be responsible for the weather or any other unforeseen circumstance that may affect your stay.
There are no refunds for natural disasters or other major events that are out of our control. We highly encourage you to purchase trip insurance to cover your stay in case of a natural disaster or other major event and you need to cancel within the 45 days or depart early. Depending on the type of trip insurance you purchase, you are usually eligible to be reimbursed by the insurance company for the amount that we do not refund.
Do you sell trip insurance?
We do not sell trip insurance, but you can purchase it from our insurance partner when you book with us. We do not receive a commission for the service but wanted you to have the benefit of the insurance.
What times are check-in and check-out?
Check-in is 4 pm on the day of arrival. Check-out is 10 am on the day of departure.
Can I check-in early or check-out late?
Early check-in or late check-out is a possibility during off season and by prior arrangement only.
Do you have wi-fi at the house?
Yes, all homes have high speed wireless internet. Note that Bank Haus, President’s Office, and Katy Haus are on the slower side with a max of “just-fast-enough-to-stream-a-movie” mbps. The other houses are 100mbps+.
Do you have any baby gear?
No, we do not have any baby gear at the homes.
How far is the grocery store?
Groceries are only a few minutes away from each house. The nearest ones will be in your digital welcome book that you will receive after your reservation is confirmed as well as a link to grocery delivery services.
Where are you located?
Our homes are located west of St. Louis in Missouri wine country, including Marthasville, Washington, Villa Ridge, and Saint Charles. Please see the map for locations.
Do you allow smoking in your vacation homes?
There is NO SMOKING in our homes. If we find that you have smoked in one of our homes, there will be a minimum $400 fine charged. If you smoke outside, please dispose of your cigarette butts properly in the trash.
May we bring a pet to your vacation home?
Only pre-approved dogs are allowed. Note that there is a per night / per dog fee.